At See’s Candies Australia, we love our chocolates and want you to love them too. 💛 If for any reason you’re not completely satisfied with a See’s product purchased directly from us or one of our authorised Australian sellers, we’ll gladly offer you a replacement or refund.

Our Promise

Every See’s candy is made with the finest ingredients and no added preservatives, which means they’re best enjoyed fresh. Because of this, and due to the perishable and heat-sensitive nature of our products, we cannot guarantee product freshness for items shipped outside Australia, to PO boxes, or to parcel lockers.

Please note that our 30-Day Satisfaction Guarantee only applies to purchases made directly through a See’s Candies Australia store or through our website at seescandies.com.au. We cannot extend this guarantee to products bought from unauthorised resellers, third-party marketplaces, or unverified online stores.

How It Works

To request a return, replacement, or refund under our Satisfaction Guarantee, please contact our Customer Care Team within 30 days of purchase.

You can reach us through the contact form on the website, via email at management@seescandies.com.au or by returning your product to your nearest See’s Candies Australia shop.

Please be ready to provide:

• Your full name, address, and contact details
  
• A brief description of the issue or reason you’re unsatisfied
  
• The date and place of purchase
  
• A receipt or proof of purchase
• Additional information or photos might be requested
  

Once we’ve reviewed and approved your request, we’ll arrange for either a refund or a replacement.

Guarantee Guidelines

See’s Candies Australia reserves the right to verify purchase details and deny requests in cases of suspected fraud, incomplete information, or misuse of the Satisfaction Guarantee.

If you’re unsure whether your purchase was made through an authorised See’s seller, please visit our partner program page or contact us at management@seescandies.com.au for confirmation.

We’re Here to Help

Questions about returns, replacements, or product quality?

📩 Email: management@seescandies.com.au

📞 Phone: 0406 437 749

💬 Or visit our Contact Us page to reach our team.

All pricing for See’s products in Australia is set solely by See’s Candies Australia Ltd Pty. Any approved partner operating within the Australian market must adhere strictly to our official pricing structure as listed on our website. No independent adjustments or promotions may be made without prior written approval. Click here for our pricing policy.

If you believe a business or individual is misrepresenting See’s Australia—whether through unauthorized sales, inaccurate pricing, off-brand advertising, or any activity that violates our official guidelines—we encourage you to contact us to report the issue. We take brand representation seriously and work actively to protect both the See’s name and our loyal customers from misleading, unauthorized and unsafe practices.